HOW TO ORDER BY CREDIT CARD

We provide you with multiple ways to use your credit card for payment.
 

1. Order on-line through our shopping cart
2. Order by Mail (see instructions below)
3. Order by Phone (see instructions below)

1. What could be easier? When you find an item you want, click on the "" icon and the item will be added to your shopping cart. The current total of all items and shipping will be computed for you. You can increase or decrease your order or empty your cart at any time as you wish. You can view your order at any time by clicking on the "View Your Shopping Cart" icon. When you're ready to "check-out" click on the "Go to Checkout Now" icon and you will be given a few options to complete your order. You can use your Visa, Master Card, American Express or Discover / Novus Card by simply clicking on the. WE ONLY ACCEPT AND PROCESS ONLINE CREDIT CARDS ORDERS FROM U.S.A. OR CANADIAN CUSTOMERS. (We are only able to accept credit card orders from the card holder and can only ship to the credit card billing address. Your billing address is the location where your monthly account statements are sent to) you will receive an email receipt for your order at the email address you specified with your order.

Your online order with www.herbal-smoke.com is 100% secure. Our shopping cart protected with Secure Sockets Layer (SSL), the standard for encrypted commercial transactions throughout the Internet. SSL encrypts all personal information, including your name and credit card number, so that this information cannot be read as it travels through the Internet. We guarantee that every online transaction you make will be 100% safe.

2. Mail Orders
To order via mail, write down your order using our on-line printable order form (click here) or if you don’t have a printer just copy down on a sheet of paper the required information from our on-line order form, fill it out and mail it to us at:

Herbal Smoke
PO Box 86187
Phoenix, AZ 85080

3. Phone Orders
If you prefer to place your order via phone please call Toll Free: during our regular business hours which is 9am to 5pm Arizona Time by calling 1-623-582-2600 to speak to a Herbal-Smoke sales representative. This is strictly an order line the person answering does not have any order information. They can however answer basic questions about products. When calling if you get our answering machine it means we are busy with another customer. If you leave a message we will promptly get back to. Please be patient when calling to place an order, as call volumes are sometimes high. Don't forget, you can place your order online, 24 hrs a day.

Address verification
In order to help protect consumers against Credit Card Fraud, this site uses AVS Address Verification System. If the address information you provide does not match that of the credit card holder, your order will be CANCELED!! This helps reduce fraud keeping prices low and makes certain that we are following age verification laws, and our own processing agreement with our merchant bank. Any information you supply to us is given in the strictest of confidence and will not be divulged to any third party.

DO NOT ASK US TO SHIP TO A DIFFERENT ADDRESS BECAUSE WE WON'T!
We also record your host name, IP address and the time and date to assure complete safety and security in completing any order via our website. This information is only collected for fraud prevention and will not be sold / given to any 3rd party.

NOTICE TO MINORS:
Using a credit card that is not yours without permission is a felony even if you are a minor or are using a relatives or a parent’s credit card. Using a credit card without proper authorization is breaking the law and we will press charges and assist with authorities to prosecute you.

NOTICE TO PARENTS:
Should your child visit this site deliberately or even by mistake, place an order using your credit card without permission (and you dispute the transaction) or uses a stolen credit card we will report this as a crime to the authorities and assist in prosecuting your child. So either take care of the charge or don't complain to us. We didn't commit a crime doing this your child did and what they did is a MAJOR felony and we will press charges!!!

CREDIT CARD FRAUD NOTICE:
Any person(s) committing fraud on our website will be dealt with to the highest penalty allowable under law, without exception.

Credit card fraud is a serious offense and will be prosecuted to the fullest extent possible. We have a strict no tolerance policy of fighting credit card fraud and the unauthorized use of credit cards through our website. All orders are phone verified and require an adult signature. We have staff whose sole responsibility is to verify all orders placed with our company. It is also their responsibility to assist in the prosecution of underage and fraudulent purchase on our site.